Procedure
We issue a notice of termination to all suppliers at least 3 months before the end of the contract depending on the terms and conditions.
A tender document is prepared and issued to all potential suppliers. In the document, the customer's site detail, supply numbers, payment terms, contract duration and other relevant information is included.
All suppliers submit their quotes on the same day based on the same information provided. An analysis of all prices received is sent to the customer and the customer selects a preferred supplier.
Registration Process
After choosing a preferred supplier, agree the terms and conditions, the price rate, contract duration and payment terms of the contract, the registration of the site(s) commences prior to the contract start date.
We will liaise with the customer and provide the supplier with the right information required for the registration of each metered site, correctly and on time. It is important that any outstanding invoice issues are resolved with the supplier in order to avoid any delays to the registration by the new supplier.
The information needed to ensure smooth registration of each site is on the most recent customer invoice for the utility. A copy of the most recent bill received from a supplier is all that is needed to provide a quotation for benchmark exercise.
Most suppliers will compensate the customer if a site is not registered on time. Through negotiation we ensure such compensation is favourable to the customer.
Please note that the above registration process still applies even if the customer renews a contract with the incumbent supplier.
Metering
We arrange the installation of new meter for customers, capping of existing meter and the provision of digital meter with the capacity to undertake remote readings through a modem for Monitoring & Targeting.
We advise customers to take a meter reading at least twice a year, preferable on the start date of the contract. By providing meter readings to the supplier, the supplier is obligated to use the customer's reading for billing, however, if there is a dispute with the meter readings provided, the supplier will have to send out a meter reader to take an actual reading. Regular meter readings reduce the number of reported incidents of incorrect invoices issued by the supplier.
Site Surveys
We undertake a free site survey for customers. The survey helps to identify area on sites where there could be an improvement in working practices or where an introduction of energy efficient units will help reduce energy consumption. A good example is the introduction of a staff awareness programme. By introducing a 'switch it off' policy, could lead to 5% savings on total energy consumption at the site.