Procedure
We issue a notice of termination to
all suppliers at least 3 months before the end of the contract
depending on the terms and conditions.
A tender document is prepared and
issued to all potential suppliers. In the document, the customer's site
detail, supply numbers, payment terms, contract duration and other
relevant information is included.
All suppliers submit their quotes on
the same day based on the same information provided. An analysis of all
prices received is sent to the customer and the customer selects a
preferred supplier.
Registration Process
After choosing a preferred supplier,
agree the terms and conditions, the price rate, contract duration and
payment terms of the contract, the registration of the site(s)
commences prior to the contract start date.
We will liaise with the customer and
provide the supplier with the right information required for the
registration of each metered site, correctly and on time. It is
important that any outstanding invoice issues are resolved with the
supplier in order to avoid any delays to the registration by the new
supplier.
The information needed to ensure
smooth registration of each site is on the most recent customer invoice
for the utility. A copy of the most recent bill received from a
supplier is all that is needed to provide a quotation for benchmark
exercise.
Most suppliers will compensate the
customer if a site is not registered on time. Through negotiation we
ensure such compensation is favourable to the customer.
Please note that the above
registration process still applies even if the customer renews a
contract with the incumbent supplier.
Metering
We arrange the installation of new
meter for customers, capping of existing meter and the provision of
digital meter with the capacity to undertake remote readings through a
modem for Monitoring & Targeting.
We advise customers to take a meter
reading at least twice a year, preferable on the start date of the
contract. By providing meter readings to the supplier, the supplier is
obligated to use the customer's reading for billing, however, if there
is a dispute with the meter readings provided, the supplier will have
to send out a meter reader to take an actual reading. Regular meter
readings reduce the number of reported incidents of incorrect invoices
issued by the supplier.
Site Surveys
We undertake a free site survey for
customers. The survey helps to identify area on sites where there could
be an improvement in working practices or where an introduction of
energy efficient units will help reduce energy consumption. A good
example is the introduction of a staff awareness programme. By
introducing a 'switch it off' policy, could lead to 5% savings on total
energy consumption at the site.